No review found!
No review found!
When our Oneplus Nord Buds (Review) were going to cross the 1-year mark, one of the buds decided to visit the service station like the others we did with BoAt, Mivi, Infinity, and even Apple! So how was our Oneplus service experience? Did they replace the product or repair it? Are OnePlus earbuds worth it? It’s all in the OnePlus service experience! So let’s get started.
Hello! Welcome to PadhkeDekho, I am Angaddeep Singh Founder/Tester/Writer at PadhkeDekho. Being a tech enthusiast we buy, review, and compare tech products. In the process, sometimes devices require service and it gives us the oppurtunity to test the brand’s service in full incognito mode!
Our OnePlus service experience is divided into 4 parts: The problem, The communication, The solution, and The overall customer hassle! Let’s begin with the #1 Problem.
#1 The Problem!
As we keep testing new devices, holding on to 1 product becomes hard. We are not bragging but testing devices is a task that needs dedication. So sticking to one is a tough call. Since I enjoyed using OnePlus Nord Buds a lot they are always with me (don’t tell anybody!)
One day I noticed that the right bud was producing less output. It’s not a problem as it happens when the buds accumulate wax or dust. We cleaned it with full precaution but it did not help.
This uneven audio output became problematic as the focus on music got distracted. This was the time, I decided to opt for the service.
Other than that there were no issues. OnePlus Nord Buds is a very capable tws earbud in the price range.
#2 The Pickup Communication
Like many brands, OnePlus gave two options; visiting a service station or home pickup and drop facility. We opted for the latter as it was December last week and many things were planned. So how would you request OnePlus service in India?
For that, you will need to visit their official site [https://service.oneplus.com/in].
Here you will need to create a OnePlus Account if you don’t have one. The process is straightforward, you will need an active email ID and OnePlus will send OTP on Email and later on Mobile phone to confirm. Moreover, you can simply sign in with your Google account as well.
Then they will ask you for the invoice uploaded as a PDF or as an image along with 5 photos of the product like the case, left bud, right bud, bottom of the case, and toe. Just so they can confirm physical damage. For a smartphone, things will be different.
Once that is done, you will need to register a reservation. You can select the time and date as per your availability.
Our experience: We chose 25th Dec for pickup and even got the message. But nobody called on that day. We are assuming it was an off. We got the call on the 27 for pickup and we were not available.
Anyway, asked the guy to come the next morning i.e. 28th Dec 2023 and very politely he accepted our request and next morning came to collect it. Just keep the device in the OnePlus box the device came with. No need to pack it or do anything fancy to it.
They will collect it and zip-tie it properly. Also, no document will be shared. For your safety and device production take a photo of the digital invoice they will be carrying on their smartphone. Don’t worry communication will take place via SMS in a few minutes.
On the 28 evening, we received the message with the tracking link.
#3 The Solution
The device was picked up and the tracking link was shared that we were monitoring daily. We were skeptical about where OnePlus would have its collection center or repair point. It turned out to be Delhi as the product reached there on the 30th of Dec.
On 2nd January, I got a call from their product expert, whose name I did not catch (my bad!). He asked me to confirm the model, as we did mess up a little. The device we had was the OnePlus Nord Buds and we went to request for OnePlus Nord Buds 2 (got confused with the other product that we are still reviewing by the way!)
He then asked me about the issue I was facing. Told him and the very next second he said “Sir, we don’t have the replacement unit in White color, and will you be okay in Black? I said “Would prefer the White”, and he said” We don’t know when we will have that in stock. He continued, “If you say, yes, I can dispatch the brand new unit right now, it will reach you by the end of the week”.
I said,” Brand new or a repaired model?” He said, “Brand new sealed pack box sir!” I could not say no! As he said, within a few hours we got the message of the product being dispatched with the tracking link. It was now waiting for the final product!
The moral of the story: We believe OnePlus does not repair earbuds, they replace them with a new model. But color availability can be an issue!
#4 The Product Received/ Overall Hussel
Just like the claim of the service guy, we received a brand new sealed box of OnePlus Nord Buds. However in Black color instead of white. Sure, it does affect them a little as they look dope in white! But no worries, black is not that bad either!
So how was the overall experience or hassle involved? Well, nothing has been done by us other than giving the product and then receiving it. We did not feel like communicating as there was no dead contact or delay or anything from OnePlus. The overall service request and then the delivery were very smooth.
On 4th January, the product was delivered to the office. So the total time involved in making a reservation and receiving the replacement device was 12 days including holidays and the holiday season. Which is not that bad.
We’ve had many service experiences so far but this OnePlus has been great we’d say very close to Infinity level. Since we are from a tier 2 city, if we were from Delhi then the overall process might have been quicker by a day or 2.
With that said, OnePlus takes care of its customers. We are more than satisfied with the service received and it gives us confidence in trying out new OnePlus audio devices.
Wrapping up!
There you have it, folks! This was our Oneplus Service Experience in India with OnePlus Nord Buds. if you have any issues or having trouble setting up the service request? Feel free to ping us on the social accounts below. We love to help as much as we can.
Our Related Articles
- Infinity Service Experience in India! Pleasantly Shocking Incident!
We were scheduled to publish the Infinity Tranz 710 review. Unfortunately, after 1 month of testing, the headphones gave up and were not accepting any form of charging. Be it via laptop, PC, or wall charger. This has happened to us for the first time using products from Infinity in the last 4 years. So this allowed us to test and see the Infinity Service Experience! So how was our experience? Were they aware that a Tech blog is requesting service? How was the overall experience? Well, here’s everything, including the total in and out procedure. TDLR: No, they were unaware of whom they were dealing with. Second, we got no special treatment; we waited for our number, talked to the employees, explained the issue, and got the job sheet created. So if you are wondering how your infinity service experience will be? then this article is for you. With that said, welcome to PadhkeDekho, and let’s get started. Note: Just like this, we’ve also experienced service with Apple, BoAt & Mivi. You can check that out by clicking on any of the prior links. #1 The Cause So on Aug 10, 2023, we got our brand new Infinity Tranz 710 in Blue color. We started testing it out and everything was going as it should be. if you don’t know, at PadhkeDekho, we test a product for a month before sharing our feedback. With the only objective of helping readers like you get the best, authentic insights that only come with proper testing. Unfortunately, just before publishing the article, the headphones stopped charging. All modes like via laptop, PC, wall socket, etc. did not help. The issue was it would begin charging and just after 15 seconds it would stop the glowing RED LED and turn it off. Which means it stopped the charging. So at this time, we thought to visit the Infinity website and see what options we’ve. there we got their WhatsApp support number. More about it in the #2 Communication section. #2 The Communication On their website dedicated to India, you will see options; you can call or drop a line on WhatsApp. We chose the latter and here’s how the communication took place. Do keep in mind the time stamps as they are quite crucial when you are worried and don’t know what will happen. With my issue of not charging, the service person advised me to reset the headphones. Seems like Infinity Tranz 710 has a different method of resetting. Since troubleshooting did not work, they asked me to drop the product at their collection center in the city. Before that, they took some of my information (can be different than the order’s bill) like your name, address, area pin code, Whatsapp calling number with an alternative contact number, and also the color of the device. With all that information they gave me the address and contact number of an Infinity collection center in Dehradun! Since we were free, we went ahead and did not waste a single minute. Luckily, he saved my time and sped up the processor by simply carrying the hard copy of the bill. Here’s the chat. #3 The Offline Resolution So now I am in the service station which happens to be the collection point for Nokia, Motorola, Realme, Xiaomi, etc smartphone brands. If you are also from Dehradun then you might be familiar with M/S Mehta Watch Company. Since the center closes at 7 I reached there around 6 PM. Upon entering there was a token machine but there was no one near it. I asked the girl on the counter about Infinity headphone service, she asked me to come have a seat. There were a few customers with other smartphone issues and some were there to collect their repaired/replaced devices. Due to that, I had to wait for 20ish minutes at the same time she asked me whether I had the hard copy of the bill. I said yes and then she asked to keep the invoice ready in email as she will need it to generate OTP. The waiting time was utilized while finding the soft copy of the Amazon invoice. As there as so many orders to check and confirm! Then came my turn, I told her about my communication with Infinity WhatsApp chat and she then asked about the issue. I told the issue. And she checked it and accepted the problem. With that said, she asked me to fill in personal details with the address where you need the device back. Then she entered the details on the PC and asked me to confirm. I did that and then she took and filed the duplicate bill with the job sheet and handed me to sign. Meanwhile, She asked for an OTP that I got via Email. Just after that, got a message from Infinity that your complaint has been registered for repair and replacement. She also told me that the replacement will reach your premises within 10 to 11 business days (Saturday and Sunday do not count). So this concludes my first and only visit to the Infinity service center in Dehradun. Let’s talk about the courier experience. #4 Courier Experience When we were about to leave the store, got a message on WhatsApp “that your complaint is registered”. The very next morning, Wed 20 Sep, got a message that your “order is ready to be dispatched“! Like seriously! It was hard to believe. You can check the below screenshot. Also, as of Fri, 22 Sep, the product was delivered. On the message was the tracking ID of the Criticallog Website. Logging into the website was very easy just put in the tracking code and all the information is there. No Ads or signups are required. Sweet! We were keeping track of the status every day since we dropped it off and got it back, it was the third day when it was delivered to our doorstep by evening around 5. He took my name and signatures on the job sheet that they had a copy of and off he went. Upon opening the plastic box, we were happy as well as shocked! Happy as the product was new and sealed packed as Infinity headphones come. But shocked as the product received was different from what we gave in for service. We gave an Infinity Tranz 710 in Blue color and received an Infinity Tranz 700 in Black! More about it in #6 Different Product Delivered! #5 Store/Service Center Experience Though the service station was close to our office, I went there upon making the call. The girl ( I could not get her name) was kind enough to guide me as I prefer public transport. I was at the pickup point for about 20 minutes. Which is not bad; the seating was well-lit, air-conditioned, silent atmosphere. As shared in the #4 Courier experience, the replacement parcel reached me within 3 days of submitting. This was remarkable, as the courier was coming from Bengaluru to Dehradun. So within, 3 days we got a brand new sealed box of Infinity headphones and we couldn’t be any happier. This is the fastest we have ever received a replacement for Dehradun from Bengaluru. Hence Infinity Service’s experience so far was on point. But they messed up a little! I’ve had experience with MIVI which also has a service plant in Bengaluru. Their consignments do take more than 5 to 6 business days, Whereas, Infinity impressed us there! #6 Different Product Delivered! So we were quite happy upon unboxing the wrapping and were shocked after seeing a brand new Infinity Tranz 700 in Black color! Since it was a little late we pinged Infinity WhatsApp support and got no reply. We waited till morning when we dropped a Hi and then we became busy reviewing the Portronics TOAD 2 (A wireless mouse that can connect to three devices) (Review)! The communication started in the afternoon and this is what we got as a reply! Since they did not have Infinity Tranz 710 in Blue in stock they dispatched a brand new Trenz 700 to avoid delay in transport. We understand that, as we got the delivery within 3 days. But it was a bummer as there was no communication regarding the same. If we were aware of it then things would not have been shocking! So what’s your take on this? Well, if you have given some product into service that’s for sure you will most likely be receiving a new product. However, the model can be different. I don’t know how you will take this, but since Tranz 700 and 710 are more or less of the same price category headphones we do not mind this or consider this as a bad call! One of our readers also shared his experience on Twitter. He gave Infinity Glide 120 for service as the mic stopped working. Though the neckband was in the 11th month of ownership, Infinity gave him a brand-new but different model which is the Infinity Glide N120. Maybe they did not have the exact models or they did it intentionally but one thing is sure they will give you a new device. Wrapping up! So what do we think of Infinity Service in India? Well, it’s a smooth sailing boat. You reach them on WhatsApp. Raise your complaint. Visit the collection point and hand over a physical bill copy and the defective product. Via courier, you will get a new product. If they have the exact model in stock you will be lucky and if not you will be getting a new one which can be a different product but the category will be the same. Like if you have given a neckband you will get a neckband. So how good or bad was Infinity service? We’d say it’s not bad. For the price of the product, they are offering replacement that too with a new device means the brand is serious for the customers. Believe me, not all brands are like this! Hence, if you are wondering whether you should buy or not buy Infinity headphones? Well, now you know! If you have any questions do comment below or reach us on the below given social accounts! We love to help as much as we can! Read More: Infinity Glide 501 Review || Infinity Glide 510 Review Suggested Articles! Infinity Service Experience FAQ - OnePlus Service Experience in India | They did “What” to my Buds?When our Oneplus Nord Buds (Review) were going to cross the 1-year mark, one of the buds decided to visit the service station like the others we did with BoAt, Mivi, Infinity, and even Apple! So how was our Oneplus service experience? Did they replace the product or repair it? Are OnePlus earbuds worth it? It’s all in the OnePlus service experience! So let’s get started. Hello! Welcome to PadhkeDekho, I am Angaddeep Singh Founder/Tester/Writer at PadhkeDekho. Being a tech enthusiast we buy, review, and compare tech products. In the process, sometimes devices require service and it gives us the oppurtunity to test the brand’s service in full incognito mode! Our OnePlus service experience is divided into 4 parts: The problem, The communication, The solution, and The overall customer hassle! Let’s begin with the #1 Problem. #1 The Problem! As we keep testing new devices, holding on to 1 product becomes hard. We are not bragging but testing devices is a task that needs dedication. So sticking to one is a tough call. Since I enjoyed using OnePlus Nord Buds a lot they are always with me (don’t tell anybody!) One day I noticed that the right bud was producing less output. It’s not a problem as it happens when the buds accumulate wax or dust. We cleaned it with full precaution but it did not help. This uneven audio output became problematic as the focus on music got distracted. This was the time, I decided to opt for the service. Other than that there were no issues. OnePlus Nord Buds is a very capable tws earbud in the price range. #2 The Pickup Communication Like many brands, OnePlus gave two options; visiting a service station or home pickup and drop facility. We opted for the latter as it was December last week and many things were planned. So how would you request OnePlus service in India? For that, you will need to visit their official site [https://service.oneplus.com/in]. Here you will need to create a OnePlus Account if you don’t have one. The process is straightforward, you will need an active email ID and OnePlus will send OTP on Email and later on Mobile phone to confirm. Moreover, you can simply sign in with your Google account as well. Then they will ask you for the invoice uploaded as a PDF or as an image along with 5 photos of the product like the case, left bud, right bud, bottom of the case, and toe. Just so they can confirm physical damage. For a smartphone, things will be different. Once that is done, you will need to register a reservation. You can select the time and date as per your availability. Our experience: We chose 25th Dec for pickup and even got the message. But nobody called on that day. We are assuming it was an off. We got the call on the 27 for pickup and we were not available. Anyway, asked the guy to come the next morning i.e. 28th Dec 2023 and very politely he accepted our request and next morning came to collect it. Just keep the device in the OnePlus box the device came with. No need to pack it or do anything fancy to it. They will collect it and zip-tie it properly. Also, no document will be shared. For your safety and device production take a photo of the digital invoice they will be carrying on their smartphone. Don’t worry communication will take place via SMS in a few minutes. On the 28 evening, we received the message with the tracking link. #3 The Solution The device was picked up and the tracking link was shared that we were monitoring daily. We were skeptical about where OnePlus would have its collection center or repair point. It turned out to be Delhi as the product reached there on the 30th of Dec. On 2nd January, I got a call from their product expert, whose name I did not catch (my bad!). He asked me to confirm the model, as we did mess up a little. The device we had was the OnePlus Nord Buds and we went to request for OnePlus Nord Buds 2 (got confused with the other product that we are still reviewing by the way!) He then asked me about the issue I was facing. Told him and the very next second he said “Sir, we don’t have the replacement unit in White color, and will you be okay in Black? I said “Would prefer the White”, and he said” We don’t know when we will have that in stock. He continued, “If you say, yes, I can dispatch the brand new unit right now, it will reach you by the end of the week”. I said,” Brand new or a repaired model?” He said, “Brand new sealed pack box sir!” I could not say no! As he said, within a few hours we got the message of the product being dispatched with the tracking link. It was now waiting for the final product! The moral of the story: We believe OnePlus does not repair earbuds, they replace them with a new model. But color availability can be an issue! #4 The Product Received/ Overall Hussel Just like the claim of the service guy, we received a brand new sealed box of OnePlus Nord Buds. However in Black color instead of white. Sure, it does affect them a little as they look dope in white! But no worries, black is not that bad either! So how was the overall experience or hassle involved? Well, nothing has been done by us other than giving the product and then receiving it. We did not feel like communicating as there was no dead contact or delay or anything from OnePlus. The overall service request and then the delivery were very smooth. On 4th January, the product was delivered to the office. So the total time involved in making a reservation and receiving the replacement device was 12 days including holidays and the holiday season. Which is not that bad. We’ve had many service experiences so far but this OnePlus has been great we’d say very close to Infinity level. Since we are from a tier 2 city, if we were from Delhi then the overall process might have been quicker by a day or 2. With that said, OnePlus takes care of its customers. We are more than satisfied with the service received and it gives us confidence in trying out new OnePlus audio devices. Wrapping up! There you have it, folks! This was our Oneplus Service Experience in India with OnePlus Nord Buds. if you have any issues or having trouble setting up the service request? Feel free to ping us on the social accounts below. We love to help as much as we can. Our Related Articles
- How Good Is Apple Service In India? Reality Check!
If you are here reading this it means your beloved Apple product is due for service however, reviews of some people getting ripped off with the expensive repairs are stopping you! If you are experiencing the above things, then you are in the right spot. In this article, here’s my Apple service experience in Dehradun, India! So how good or bad was my Apple service in India? Find out now! Before starting, I would like to update you that this is not a sponsored article nor being paid to write this. What you are going to read is my experience and you can have a hint of how your Apple service experience is going to be. And if you are new around please bookmark our website and subscribe to the push notifications (red button on the left side) as we bring more experiences like this, tips and tricks, unboxings, and reviews. So that being said, welcome to PadhKeDekho, and let’s get going! Apple Service Experience In Dehradun (India) You must have heard or experienced that iPhones usually live a long life. In this context, I have been using iPhone 7 for 4+ years now. Due to the lithium-ion battery, the battery percentage of the iPhone dropped below 80 percent and a battery service reminder started to come. This was to time to check Apple Service In India! Just like you, so many things come to my mind; maybe I should buy a new phone, get it repaired from Apple or if not locally, etc. Went to Google and searched for the iPhone 7 battery cost in India and guess what got no fixed price, as was expected. As a concerned owner, I called Radius which is an Authorized Apple service in India center in Dehradun. A lady picked up and I explained the issue of replacing the battery of the iPhone 7. She put me on hold and said we have it in stock, and if you say I can give you an appointment for today or tomorrow for it. With a cracking voice, I asked “How much will it cost?” She said 3500 Rupees (48 US Dollars approx) including GST and labor. And that was a relief, you must be thinking why. On Google, I got the expected price of around 8K (82 US Dollars) in a few reviews and that was just for the battery not even GST included. I booked the appointment for the next day afternoon at 3 PM. In the last, she said to make a backup of data of your iPhone before coming. My Rendezvous With Authorized Apple Service In India Since the area was new to me, I called them for a location. She explained the route by giving me references to the local landmarks which helped a lot in letting me reach in time. After a formal greeting, she checked my phone and pointed out a few scratches before giving it for servicing. Maybe to be sure that I don’t claim for those scratches. She asked me to turn off Find My iPhone. On a piece of paper, she asked me to write down the passcode. So that in case of a restart, the phone will require the passcode. It was not an issue as I knew I was going to change it anyway. She also asked, “Have you made a backup of the data?”. I said yes, and she said the process would take around 45 minutes so be comfortable and we will call your name. I requested her, to clean my phone and sanitize it as I was concerned about my phone getting into multiple hands. She said no problem. She handed over the sim card that I put in my secondary phone. How Is Radius Service Center – Authorised Apple Service In India Now it was time to get comfortable. There were ample and empty seats, however, the central air conditioners were off. I can understand it was under the government’s guidelines so I respect that. Due to this, it was humid and hot. The place was beautiful, unfortunately, I had a feature phone with me so could not capture it. Please try to imagine. Thanks! The complete center was painted white and had a beautiful ceiling. On the left side, they had big window glasses for light but nothing in terms of ventilation (other than the ACs that were off). Maybe they should think about it? Since there was nothing much to do I sat down and listened to people coming in for other repairs. There came a guy with an iPhone XR (yup I have very sharp eyes!) who wanted to replace the broken screen. The service team quoted 12000 Rs (144$ US) for repairs. Then came a lady with an iPhone 8 with a defective speaker. The cost of the repair was 5000 RS (60$ US). Keeping in mind the actual price of the devices, I think the repair cost was somewhat acceptable. Receiving My iPhone After Service At 3:50 Pm (after 50 mins) she called my name and handed over my iPhone. I inspected and everything was fine. They did clean the charging port and the speaker grill as I asked for it. Secondly, the phone was sanitized as I could smell and feel it. And they didn’t charge for the cleaning! Before making the payment, I went straight to the battery percentage section in the Settings and it was at 100 percent. Which means the put-in was a new one. I can’t express how relieved I was afterward. Now for a weird part. Apple service center quoted me 3500 rupees including GST and I made the payment. After 15 mins she handed over to me the invoice and a copy of the job sheet along with ₹200 note! I was like what!! I checked the job sheet and they deducted 200 Rupees from the final price. Which was so cool! I was not expecting this AT ALL. Also, she told me that I would receive a feedback Email in a couple of days. Which I got on the very same day! So What’s The Take From This? Do not rely on or trust the reviews on social platforms. Some people tend to exaggerate the cost for some reasons. Trust me, I was trying my best to avoid Apple Service due to the bad/horror stories. However, my Apple service experience has been great. I cannot say about the MacBook or iMac repairs as I never had an experience with them. But with the iPhone, I can say things are not as bad as they are represented in the reviews. So, without thinking about the horror stories or getting robbed reviews, give the Apple service center a call and explain your issue. Things will be good! How was been your Apple Service In India experience? Do let me know in the comments! Thanks for reading guys! If you have any queries or feedback regarding Apple Service In India then do comment below or reach us out on PadhKeDekho’s social allows below. We would love to help! Just like the above article, we share our 2 cents in the form of reviews, tips & tricks, comparisons and opinions so do check out those articles. And if you liked the content do share it with your friends and family! Thanks, we will see you at the next one! - boAt Service Experience | An Unexpected One!
There is no doubt, boAt offers great products with the best in class pricing and quality. But what about boAt service experience? Is boAt service actually good? Like me, these questions must have rung a bell in your mind before pressing the buy button! So quite recently I had an incident with boAt service regarding my earphones i.e. boAt Rockerz 255. In this blog, I will share my boAt service experience review with all the details and total time spent getting the product serviced. So sit tight, and let’s get started! If you happen to be the first time on this website, I would request you to Bookmark it as I have so much to share! At PadhKeDekho you will get unbiased reviews, tips & tricks, opinions regarding products and services! How to Register Complaint With BoAt First things first, before getting your boAt product serviced you’ll need to register your product on the boAt website. For that, you must fill out a form with your Name, Email, Mobile Number, Etc. And once everything is filled press the Submit button that you will find on the bottom left of the screen. After filling out the form you’ll get a message like this. When registration is done, you will receive a code required to process further. Once that is done, congratulations now you have to worry less about your new boAt product[s]! To register your complaint head over to the support page of the boAt website. Click on Register a Complaint. Afterward, you’ll need to fill in a quite detailed form. You will be pleased to know that there are plenty of boAt service centers in India. To find a nearby boAt service center you can click on State-wise Service Center List which is just above the Register a Complaint option on the boAt website. They do say that the expected warranty complaint resolution time is 14-28 business days but my query was resolved within 2 weeks. Why I Needed Service? My boAt Rockerz 255 was 11 months old when I realized that the battery backup had slowed. Also due to extended use, wax and gunk accumulated and damaged the net of the right EarPod. At this moment I knew either I had to pay for the repair or buy a new pair of headsets altogether. I tried my luck and decided to give boAt service a shot. How Was My boAt Service Experience? Once I registered a complaint, I got an email stating that your complaint has been registered and a Ticket Number was issued. Furthermore, the service team will get back to you. The next day I got another email that had details of the free pickup along with other details with (do) and (don’t) for packing the product. The same day the courier company picked up the earphones and proper communications in emails/SMS were maintained afterward. Note:- If you also need to send your boAt product for repair, you’ll need to send the device i.e. only the defective product without the box and accessories. Within a few days, got an email from boAt service letting me know that they have received the earphones and the technical team would get back to you. In a few days, I got an email that “your earphones have been replaced and will be dispatched to your registered address very shortly!”. In 3 days, The shipment reached my doorstep. They kept the box intact in which I sent the damaged unit and was properly taped the way I sent it. A thought rang in my mind, that they didn’t change it and sent it back to me. However, I was wrong and it was indeed a new pair of earphones. Moreover, they sent additional ear tips and all inbox accessories! I was shocked because I only sent the earphones even without the rubber ear tips. The new earphones were very clean and shiny and also didn’t have oil marks. These are the signs of great attention to detail. Since I cannot say whether it is a new unit or a repaired one. But whatever it was I was not expecting this! Will You Recommend boAt Products? Yes! Experiences like this build up trust and let you buy the brand’s products without giving them a second thought. Along with good built quality and price-to-features ratio, if service is also in your mind then don’t hesitate and opt for any boAt product you feel like having. Because of my awesome boAt service experience, I just recently ordered other earphones from boAt. That is boAt Airdops 121v2 which are TWS (truly wireless) earphones! Usually, you will find great boAt deals on Amazon so check out their website before buying any boAt product. That’s It, For Now, Folkes! This was my boAt service experience in Delhi. If you have any concerns/queries regarding any boAt product then you can reach me on the mentioned social account. Just like the above article, I share my 2 cents in the form of reviews, tips & tricks, and opinions so do check out those articles. And if you liked my content do share it with your friends and family! Thanks, I will see you at the next one! FAQ - Mivi Service Experience in 2024? Read Before Buying Mivi Tech!This is an updated article. Earlier we went to Mivi service in 2022. That was a mixed-bag experience. But recently in 2024, we revised the service and to our surprise, things have improved. By how much you may ask? Well, here’s everything covered about the Mivi Service experience in 2024. Just lately our Mivi DuoPods A550 (Review) started giving some issues. Thankfully it was under warranty and we got skeptical about what would happen. The previous experience was a mixed bag. With that though, we requested service and kept our fingers crossed. This article will be in 3 Parts; The Problem, The Solution, and The Communication. Let’s start with The Problem. #1 The Problem & Service Request The left earbud was not charging. It was like dead; not connecting, no lights blinking, no touch controls working. We tried to charge the case and even cleaned it from the inside but no luck. To register a complaint, opened the Mivi Official website and found the Mivi Warranty Claim Form which was not a thing the last time. All the important details, like name, phone number, invoice numbers, purchased from, invoice copy, etc. were filled. Later on, the website asked us about the issues and device photos. You will be asked to enter some OTPs to confirm your originality. With that done, a ticket number will be generated and the website says “7 to 10 business days”. we will see that, in a sec! #2 The Solution I received the parcel and it was well packed upon tearing we were shocked to see Mivi DuoPods F30! Like what? Where’s our Mivi DuoPods A550? After opening the box, we had the original Mivi DuoPods A550 that were ours. We are certain because we know a few scratches that happened during testing! Maybe Mivi mixed the box! So, what was the condition of the delivery? Well, the item was just the way we sent it. However, the buds were very clean. Seems like they went the extra mile of sanitizing. As far as the issues, the buds are working fine and there were no issues that we encountered. Were we happy with the overall service? Yes, allow us to explain in the next section; The Communication. #3 The Communication & Time Taken In context to the prior service experience, this time they were very prompt in communication. Be it SMS or email regarding the status, tracking IDs, etc they did not leave us hanging in the loop. Also, last time they closed the service window in 1 whole month. This time, it was done within 13 days. On 4th Feb, the pickup request was generated. By the evening of 5th Feb, the parcel was picked and the repaired earbuds were with us by 17th Feb. Mivi took 13 days to open and close a service window. You might think 13 days is a long time but you should know that Mivi’s service plant is in Hyderabad and we are located in Dehradun (Uttrakhand). Any normal parcel takes 4 to 5 days to cover this much distance ONE SIDE. So around 8-10 days were during transit only! They had the product with them for approx 3 days. Which is fine as they have repaired the earbuds. They must’ve gone under a few hours of testing as well. So 13 days of service window is not bad. Here, distance was the biggest culprit. If you stay in Hyderabad or the surrounding area, your service time will be even less. Should You Buy Mivi Products Keeping Service in Mind? Since 2022, when we tested Mivi service with DuoPods A25 we had a mixed bag experience. They repaired the buds and dispatched within 1 month. And now in 2024, they have remapped the service request with a request form, better email communication, and half the ticket closing time. So, we will not stop you from buying Mivi products. Like BoAt their service is also good. Sure, BoAt takes less time as their service plant is in Delhi and Dehradun is hardly 300 Kilometers away and simple courier reach within 2 days. Ultimately, your issue will be addressed and you will get your products up and running. That’s what a brand’s service is. Sure, with time service improved and that’s what we shared with you with our Mivi service experience in 2024. We are Wrapping up! There you have it folks. This was our Mivi Service Experience 2.0! If you have any questions regarding filling out the form or anything about tech, please reach us on the social accounts below. We love to help as much as we can. F.A.Q
