5 months ago, we bought the EvoFox Katana S Mini wired RGB keyboard (Our Review), and here’s Amkette service experience thanks to that!
And we still recommend it as the best Mechanical RGB keyboard under 2000 Rs in India for Mac, Windows, and Linux users.
It’s an EvoFox keyboard; why are we talking about Amkette? EvoFox is a sub-brand of Amkette; thus, Amkette takes care of the service. Hence, Amkette is in communication.
Also note that the product mentioned here is under warranty. If we go under service after the warranty, it will be updated here.
So with that said, welcome to PadhkeDekho, where we test, review, and compare consumer tech products.
As products also need service, we also share our service experience as well. Here are all the brands we have experienced service with, including BoAt, OnePlus, and even Apple!
Let’s divide the article into The Problem, The Communication, and The Solution.
The Problem With Amkette
Since it’s an RGB keyboard, the backlight is an essential factor. It helps to make the keys look better and overall have better visibility.
A non-RGB keyboard in studio light or room light makes the letters glow, and the reflection makes the typing experience bad.
That’s also a reason people buy RGB keyboards other than gaming.
So the EvoFox Katana S was working fine, and one fine day I realised the “X” key was not glowing like the rest of the keys. It was working, but a very dim light was coming from it.
As you can see in the first image, the “X” key is glowing but very dim. As can be seen in the second image. Whereas the “C” key is glowing as it should be.
I tried to reset the keyboard using Fn + ESC for 4 seconds and manually changing the effects using the Fn + “\|” button. To my luck, nothing worked, as the problem was internal and not a software glitch.
So, the “X” key was working, but the RGB was very dim, and it started giving visibility issues.
The Communication (3/5)
Before processing the compaint, register the product beforehand; So, here’s the official Amkette website.
You would need to upload the invoice for the product. And then headed over to the WhatsApp chat button.
On 28th July, I dropped a message and got a reply the next day, which was Wednesday, 29th July, with two options: either to go with the product query or to make a complaint. I selected the latter and filled out the Google Form.
I dropped a message stating the same: “What Next”.
The next day, which was Monday, August 3, I received a message from Delhivery regarding my product pickup! Also received a text message from Amkette regarding the same. And how you can track your shipment once the pickup is done.
So on Tuesday, 4th August, the product was finally picked up, which was scheduled for Monday, 3rd August. The time passed by, and on 10th August, the product reached their warehouse or service hub.
Long Story Short: It took 8 days just to request pickup from Dehradun and deliver it to their location in Noida.
And once the product reached their location, there was complete silence till 18th August (Tuesday). No reply on WhatsApp, email, or even on Tweet.
And on the 20th August, they shipped it towards Dehradun with an estimated delivery by the 24th August.
Finally, the keyboard arrived on 25 Aug 2026, taking an overall time of 29 days or call it a month, since requesting service, pickup from Dehradun, delivery to Noida, problem solved, and then dispatched back to Dehradun.
If you are living in cities near Noida, like Delhi, your timeline will be quite early.
The Solution (5/5)
As per Amkette, they would first inspect the problem, try to repair the device, and then the last step would be to replace the product. We did not know what would happen, though.
Throughout the process, there was no communication via the Amkette service, and finally, on 25 Aug, we unboxed and got to know that they had replaced the keyboard with a new one!
How do we know they replaced it? Well, my keyboard had a scratch that was there when I bought it from Amazon, and secondly, the USB-C port was also a little loose.
Also, the box we received from Amkette was a sealed box, with a fresh cable and keys with no sign of usage.
So, Amkette has replaced the keyboard with a fresh, brand new keyboard.
Are We Satisfied With The Amkette Service ?
The brand was able to fix our problem, the product came new, and the issue was resolved, and we are satisfied with the end result.
Plus, the box was covered with thick layers of bubble wrap, and efforts were put into the process.
We are quite satisfied with the overall experience. But we have serious feedback for the team, and they must keep the following points in mind.
Because we believe your products are quite good and really makes life easier of the customers.
Our Feedback For Amkette Team
While I was raising the complaint, I also mailed the concern to the official email address mentioned on the Amkette website, and guess what, they have not replied even when the product has been fixed and sent back to me!
Second, after filling out the Google form on 29th July, there was no communication until 2 August, which was 5 working days! However, their WhatsApp message says the team will revert within 24 hours.
The brand needs to work on the communication side. At least let the customer know with an automated message that your information is saved or the form is received, which gives assurance to the customer.
As a concerned customer, I searched a little and found out that “Amkette” is not very active on social platforms like X formerly Twitter, where customers are commenting on the “latest” posts from 2024 regarding issues with products. Yes, a tough swallow here.
Amkette should focus on social presence as it is the essence in today’s day-to-day life, and to be very Frank, it will make your brand more visible, and new consumers will connect, thus more business.
The team will only communicate with a text message or WhatsApp message when your device is picked up or when they dispatch the repaired one with a Delhivery AWP number.
A more responsive WhatsApp support, email, or presence on X (formerly Twitter) can make the communication between the service and the customer transparent.
Other than that, we are quite satisfied with our Amkette and EvoFox products that we have been using for years!
The communication of Delhivery was very smooth and quite transparent. However, they also messed up during pickup and delivery. But they updated all the logs, which were completely ignored by Amkette.
So, Should You Buy Amkette or EvoFox Products?
Tech products or any product in general can ask for service and Amkette is no different. But their service needs to be improved especially in terms of communication.
As per the problem I faced, they have completely replaced the keyboard with a new one; hence, we are quite confident the brand is working, but working like a Ninja… Silently!
Along with this keyboard, I have been using the Amkette Type-C Hub, another Wireless Keyboard (Amkette Optimus XL review), and so much more, and they are working fine even after a year.
So, their products are quite durable. As for service, the team takes a little over 2 to 3 weeks, but they will surely fix your problem with under-warranty products. We are not sure what will happen when the product is out of warranty.
Wrapping up!
There you have it, folks! This was our service experience with Amkette, or EvoFox, as you can call it.
Did you have a service experience you would like to share with us? Please ping us on any of the social accounts below, and we will respond as early as we can!
Related Articles
- On ear vs Over ear Headphones Comparison! 7 Key Tips to Check!
Not able to find the perfect headphone for you? This on ear vs over ear headphone article after testing 20+ headphones will help. Tap now! - Do You Really Need a Smartwatch For Running or Cycling?
Do you really need a Smartwatch for running or cycling? Well, no! Here I’ve talked about my experience with multiple devices. Tap now! - BoAt VS OnePlus Earbuds | Which is The Best Choice For You?Confused about which brand’s audio gear to buy? Here’s our BoAt VS OnePlus Earbuds comparison after testing their devices. Checkout now!
- Apple iPhone 13 in 2026 Makes Sense? 13 Points to Check out!Should you buy an Apple iPhone 13 in 2026? Been holding for the past 4+ years, and here are 13 things you should know before buying! Tap now!
- Are BoAt Airdopes Durable? Opinion After Using 20+ Airdopes!
Let’s say you are looking for a good tws earphone and found great deals on BoAt Airdopes. You must be wondering; are BoAt Airdopes durable? How long can I use it? or maybe you should try other brands? We are more than qualified to answer this question as we’ve owned and compared 20+ BoAt Airdopes.… Read More »Are BoAt Airdopes Durable? Opinion After Using 20+ Airdopes! - 5 Ways to Protect Your Eyesight While Using iPhone [Free]Do you feel your iPhone is stressing your eyes? Don’t worry! Here are 5 ways you can (Still) Protect your Eyesight Using an iPhone. Tap now!
